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The truth about new car servicing

The Australian Competition and Consumer Commission (ACCC) have recently provided updated information regarding consumer rights and servicing cars As an independent workshop owner, you may sometimes be asked by a customer or vehicle owner if they’ll be voiding their new car warranty if you service their car. The answer depends on whether the warranty is offered by the manufacturer or if it’s an aftermarket extended warranty plan offered by the dealer. The difference is outlined on the opposite pages. In the case of a manufacturers warranty (and provided you service the vehicle in accordance with any specified requirements), you can confiidently assure your customer that; Their manufacturer’s warranty will remain valid and so will their protection under the Consumer Guarantees Regime. TO SERVICE OR NOT: MAINTAINING VEHICLES UNDER WARRANTY under warranty. This information is consistent with previous guidance that the Australian Consumer Laws (ACL) gives car owners a guaranteed level of protection for vehicles they buy and that this guarantee applies regardless of any other warranty offered by a vehicle manufacturer. Furthermore, there is NO REQUIREMENT under the Australian Consumer Law (ACL) for a vehicle to be serviced by an authorised dealer in order for the consumer guarantees to apply

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